Shared Services Manager

As today's leading companies consolidate their internal service functions into Shared Service centers, the following questions emerge :

• How do we establish the client relationship?
• Is this more efficient than before?
• Does the customer understand our services?
• What does the customer think of our services?
• Can we plan effectively for the future?

Shared Services Manager is a complete measurement and management solution that provides tools to answer these important questions. Shared Services Manager transforms the volumes of operational data into effective management information for a Shared Services organization.

Shared Services Manager allows companies to understand service demands, measure organizational performance, pass service costs to the customer, and plan for the future.

Flexible Analysis Capabilities

With flexible drag and drop data modeling capabilities, Shared Services Manager saves time and money by providing comprehensive, easy-to-understand information on all Key Performance Indicators. In addition, its robust reporting functionality satisfies the reporting needs of all users across the organization.

Shared Services Manager provides powerful multi-dimensional views of information through use of Online Analytical Processing (OLAP) data cubes, customizable dashboards, drill-down functionality and online user feedback.

Plays Well in the Same Sandbox

Data required for the Shared Services framework comes from a multitude of sources (General Ledger, usage based systems, etc.). Shared Services Manager's native data collection tools make the import process seamless to the company.

Easily Deployed to the Entire Organization

Shared Services Manager's web-based architecture allows companies to deploy its management tools with minimal effort. Geographically dispersed organizations can easily implement Shared Services Manager, avoiding expensive installation procedures associated with most client-server based applications. And it can be easily maintained by a central entity, an integral benefit of the Shared Services alignment.

Enable the Management Process

By providing the full spectrum of tools, Shared Services Manager facilitates the management process.

eAgreement: Easily creates and stores Service Level Agreement (SLA) information. It allows for online collaborative agreement creation and sign-off between both parties.

FlexABM: Uses multi-dimensional costing and variance information to provide actual service cost information to the Shared Services organization.

eBilling: Reviews and distributes bills to clients via paper, email, or Internet/Intranet for services consumed during the billing period, including automated general ledger entries.

Enterprise Scorecard: Reports organizational performance across multiple dimensions, including performance information from SLA s, cost calculations and customer satisfaction results.

eSurvey: Collects customer satisfaction feedback on the services provided by the Shared Service organization